Foreign policy or reservations and cancellations.

  • All bookings are 24 hours in advance.
  • All cancellations should be made by telephone or e-mail to our office on working days ans
  • Office hours (9:00 am to 5:00 pm)
  • In case of cancellation no refund activity in advance.
  • 24 hours prior to day changes are accepted, subject to availability but no returns or refunds.
  • In case of no show or late no refund or reimbursement.

Promotions are valid only in the office paying the indicated days.

Includes

  • Free TRANSPORTATION in our establishments (at fixed times).
  • Beverages.
  • Appropriate equipment for each activity.

Sales Policy

For Rancho Mi Chaparrita it is very important that you read the terms and conditions carefully before making your reservation. All type of reservation can be made by any means of electronic contact from our pages or social networks, as well as by the telephone corresponding to any of our offices. The corresponding to the total price will be in agreement and subject to the prices established previously of each of our activities and in accordance with the regulatory obligation established by the Prophet “to establish visible public prices”

  • For the convenience of the customer, RMC will have available different forms of payment options, such as cash, credit card, debit card, deposits, bank transfers, and through PayPal.
  • The exchange rate for the national currency will be previously established.
  • Once the corresponding payment has been made, the contracted activity will be carefully explained schedules, as well as what is necessary to carry out its activity.
  • The ticket will be issued corresponding to the amount paid, number of people, time, and place.
  • You will be given the location and schedules, to transport our pick up (free transportation from our offices).
  • In case of loss of the corresponding ticket, the CMR office will be immediately notified for registration and replacement of the same.
  • All promotions are valid by paying in cash and directly in central office.

Cancellation

Rancho mi Chaparrita is a more consolidated adventure tourism company in the region so our activities require prior reservation due to the limitation of our groups that guarantee a service of

  • All cancellations must be made by telephone, by email or directly at our offices, during office hours (8:00 a.m. to 9:00 p.m.)
  • We accept changes of days with 24 hours in advance, subjects of availability.
  • If you do not present yourself to the contracted activity at the time and date established, there will be no refund or refund.
  • In the event of any climatic situation that undermines or endangers the safety of our customers or our staff, it will be canceled without prior notice.
  • Within our aquatic activities, we will be subject to authorization by the corresponding authorities.
  • Cancellation during activities, it is always vital to ensure care and safety, so the guide will have the right to cancel or suspend the activity so consider
  • The cancellation policy must be made in a minimum of 12 hours with office hours (8:00 a.m. – 9:00 p.m.)
EnglishSpanish